Privacy Policy

This website is owned and operated by Manchester Craft and Design Centre.

Privacy statement

Manchester Craft and Design Centre, comprising of ‘MCAD Enterprises Ltd’ (Company no. 10143710) and ‘Manchester Craft & Design’ (Registered charity no. 1173366), is committed to handling and storing personal information in compliance with the terms of the General Data Protection Regulation (GDPR). This applies whether the information is obtained directly from individuals through the Manchester Craft and Design Centre website by completing web forms or by other means such as phone calls, e-mail, printed forms, or in person. It also applies to information obtained from publicly available sources.

In all instances Manchester Craft and Design Centre is the data controller.

Whose information do we collect?

We collect personal information about the following categories of people:

·       Audience members
·       Artists
·       Studio applications
·       Subscribers
·       People hiring the building, or spaces within it
·       Enquirers
·       Media and press
·       Other stakeholders

How do we collect the information?

Information is collected under the following circumstances:

·       Booking tickets online, in person or over the phone
·       Subscribing to Manchester Craft and Design Centre mailing lists or other marketing communications
·       Becoming a supporter of Manchester Craft and Design Centre
·       Providing information via surveys about visitor experience
·       Taking part in a competition on social media
·       Through personal contact with a staff member or trustee
·       From publicly available sources

When you provide contact details you will be asked if you would like to receive further information from Manchester Craft and Design Centre. You will also be offered the opportunity to opt-out every time we communicate with you.

Under the terms of the GDPR the lawful bases for processing personal information are:

·       we need it to fulfil a contract (e.g. ticket purchase); 
·       we need it to pursue our legitimate interests including by communicating with current and potential supporters;
·       and/or;
·       you have given your consent for us to do so.

Who collects the information?

Information is collected by, and on behalf of, Manchester Craft and Design Centre. It may be shared by departments within Manchester Craft and Design Centre in order for us to undertake a range of communications activities, both electronically, in print and through other channels.

Only where you explicitly consent for us to do so we will share your information with third parties which will usually be our funders of specific programmes.

How long do we hold the information?

Information is retained for as long as necessary for the purpose for which it is required.

Statistical data

We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose.

Use of cookies

Manchester Craft and Design Centre uses cookies on this site in order to collect data to help it improve its information delivery. A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.

Links to non Manchester Craft and Design Centre external sites

Our website contains links to other external websites. Manchester Craft and Design Centre is not responsible for the accessibility or content of non Manchester Craft and Design Centre owned sites.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page.

Who to contact about the policy

Our contact for Data Protection and Freedom of Information matters is:

Data Controller / Director, Manchester Craft and Design Centre, 17 Oak Street, Northern Quarter, Manchester, M4 5JD. 
Tel.: 0161 832 4274 


Email: director@craftanddesign.com 

Requests to access data collected by this web site may also be made to the Data Controller / Director of Manchester Craft and Design Centre.

Complaints

If you are dissatisfied after raising an issue about this policy and / or a request to access personal information collected from you on this site, you may contact:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel.: 0303 123 1113 https://ico.org.uk/concerns/